Dear Customers,  The 2016 Holiday Season is quickly approaching!!!

With Thanksgiving one month away – we wanted to provide important details and information to help you plan accordingly.

THANKSGIVING BOARDING

  • If you are thinking of boarding your pooch(s) with us for Thanksgiving – please consider making your reservation with us SOON – over the phone (773-942-6445) or in-person!!
  • A NON REFUNDABLE NON TRANSFERABLE Boarding Deposit is required when you make your reservation. ***Please note – there will be NO exceptions to this policy***
  • Our HOLIDAY Boarding Rates ($55/night) go into effect on Sunday November 20th and run through and include the evening of Sunday, November 27th.
  • Your pooch(es) MUST be in good health in order to Board with us.  ALL vaccinations MUST be up-to-date, including 6-month negative fecal test – and we MUST have copies of the records.
  • As was the case last year over The Thanksgiving Holiday – we will Board Pooches at BOTH of our facilities to ensure we can accommodate ALL customer requests!
  • VERY IMPORTANT – We require you to bag up food for your pooch by meal – e.g. breakfast, dinner – and label it, with your dogs name and breed, for an overnight stay. We would love for you to bag it, but if that’s not possible, we have to charge you $7/day for our employees to do it – as it is time consuming.
  • Once we reach Boarding Reservation Capacity at The Urban Pooch Canine Life Center – 4501 N. Ravenswood Avenue in Ravenswood – we will then begin accepting Thanksgiving Boarding reservations at The Urban Pooch Training & Fitness Center – 5400 N. Damen Avenue in Bowmanville.

PLEASE Click “READ MORE >” so you see all the details

***PLEASE NOTE – If your pooch(es) currently attend Daycare at our Damen Avenue facility and you would like for them to Board there over Thanksgiving – you can go ahead and make that request and your formal Boarding Reservation with our Front Desk on Damen at 773-961-8880.   Thanks!

  • If you wish to pick-up your pooch(s) on Thanksgiving Day itself – you may do that between 10am and 4pm via the Late Night Pick-Up Process from both facilities but ONLY if you pay for the entire boarding for your pooch(es) at the time of drop-off.   Detailed information regarding our Thanksgiving Weekend Operational Schedule can be found below.

GROOMING & BATHS

  • Our Grooming and Bath appointments fill up QUICKLY in November – especially during the 2 weeks leading-up to Thanksgiving. This is particularly the case for our Grooming Operation.
  • PLEASE DO NOT WAIT to make a Grooming or Bath appointment.   We will be UNABLE to accommodate ANY last minute Grooming requests in the weeks and days leading-up to Thanksgiving Day as we will be TOTALLY FULL.
  • The ONLY exception will be if there are any appointment cancellations and we will not know those until the day of. We can accommodate nail trims on most days. Now is the time to plan for your pooch(es) spa day so they can look their best for Turkey Day!!

THANKSGIVING OPERATIONAL SCHEDULE

WEDNESDAY NOVEMBER 23RD – THANKSGIVING EVE

  • NORMAL Hours at both of our facilities.

***PLEASE NOTE – THERE WILL BE NO DAYCARE AVAILABLE AT EITHER FACILITY ON THIS DAY. We do this to ensure a safe number of pooches in every playroom given the number of Pooches we are hosting for the big Thanksgiving Slumber Party!!

  • NO PLAYTIME EXPRESS Service is available on this day before Turkey Day.
  • There will also be NO LATE NIGHT PICK-UPS available on this night before Thanksgiving. Thank you!

 

THURSDAY NOVEMBER 24TH – THANKSGIVING DAY

  • With the exception of our Boarding Services – The Urban Pooch Canine Life Center and The Urban Pooch Training & Fitness Center will be CLOSED on Thanksgiving Day.
  • ONLY those clients who made arrangements ahead of time with our Front Desks and have paid for their pooch(s) entire boarding at time of drop off may pick-up pooch(s) at either facility between 10am and 4pm on Turkey Day via the late night phone pick-up process.   Thanks!
  • NOTE: Our front desk staff at each facility will provide you with the necessary phone number and information.

FRIDAY NOVEMBER 25TH – DAY AFTER THANKSGIVING

  • NORMAL Hours and Services at The Urban Pooch Canine Life Center in Ravenswood.
  • NORMAL Hours for Daycare at The Urban Pooch Training & Fitness Center at 5400 N Damen Avenue – plus we’ll be doing boarding. Any boarding pick-ups can be done during normal business hours.

 

SATURDAY NOVEMBER 26TH – THANKSGIVING WEEKEND

  • NORMAL Hours and Services at The Urban Pooch Canine Life Center in Ravenswood.
  • With the exception of our Boarding Services – The Urban Pooch Training & Fitness Center at 5400 N Damen Avenue will be CLOSED on this day.
    • ONLY those customers who have made arrangements ahead of time and have paid for their pooch(es) entire boarding at time of drop-off can pick-up between 10am and 4pm on this day via the late night process. Our front desk staff at each facility will provide you with the necessary phone number and information.

 

SUNDAY NOVEBMER 27TH – THANKSGIVING WEEKEND

  • NORMAL Hours and Services at The Urban Pooch Canine Life Center in Ravenswood.
  • With the exception of our Boarding Services – The Urban Pooch Training & Fitness Center at 5400 N Damen Avenue will be CLOSED on this day. NO Open Gym this week.
    • ONLY those customers who have made arrangements ahead of time and have paid for their pooch(es) entire boarding at time of drop-off can pick-up between 10am and 4pm on this day via the late night process.

 

MONDAY NOVEMBER 28TH

  • NORMAL HOURS AND OPERATIONS AT BOTH FACILIITES**
  • Thanksgiving Boarding Services END this morning at The Urban Pooch Training & Fitness Center. All remaining slumbering pooches will be transported to our Ravenswood Facility for their continued stay. All of this will be arranged between our Front Desk and each parent.

We look forward to hosting your pooch(s) over The Thanksgiving Holiday weekend and week and making your pooch look fantastic for the Holiday! We are here for all of your pooch food, treat and other needs.

Thank you! We wish you an amazing holiday!

Sincerely with Hugs,

Your Urban Pooch Family

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