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BEHIND EVERY REVIEW IS AN EXPERIENCE THAT MATTERS!

Each review has a personal story. While you can always take our word for it, you don’t have to. Read what our customers are saying about us.

Ami Kothari
05-01-2025

Our pup Shay just finished the 4-week Puppy Paw Star Academy at Urban Pooch, and we couldn’t be happier with the experience. The difference in her is incredible — she’s more confident, listens better, plays nicely with other dogs, and just seems more calm and grounded overall. It honestly feels like we’re living with a whole new dog (in the best way). One of the things we really appreciated was how involved we got to be throughout the process. Every day, the trainers sent photos, videos, and a quick write-up on what Shay worked on and how she did. It gave us a clear picture of her progress and made it so much easier to reinforce the training at home. And any time we had questions or concerns — even small stuff — the team was super responsive, patient, and happy to talk things through. What really sets Urban Pooch apart is the people. Every single staff member we met was kind, knowledgeable, and clearly passionate about what they do. They took the time to get to know Shay and made her feel completely comfortable and cared for. She ran through the door every morning, tail wagging, and we never had a moment of hesitation leaving her there. Urban Pooch truly became a second home for her — and honestly, we’re going to miss the daily drop-offs. If you have a new puppy and you’re even thinking about training, don’t wait. This is absolutely the place to go. We’re so glad we did.

Our pup Shay just finished the 4-week Puppy Paw Star Academy at Urban Pooch, and we couldn’t be happ... Show More

Judy Washer
11-22-2024

……..and there’s Daycare, Boarding, Training AND Grooming too!! This is a great Retail spot for both Dogs and Cats. Staff is super helpful and friendly and they have an amazing Toy section! SHOP LOCAL!

……..and there’s Daycare, Boarding, Training AND Grooming too!! This is a great Retail spot for both ... Show More

Josh P
10-07-2024

We have been bringing our dogs there for years. Debbie does a great cut on our Yorkie. Friendly staff, and they get the dogs back quick

We have been bringing our dogs there for years. Debbie does a great cut on our Yorkie. Friendly staf... Show More

Helene Goncalves
07-28-2024

(Translated by Google) The best. The best food for my dog. I just wish they would hire staff in Spanish, so that they can give me better recommendations when I go, they are losing money that they can get from the Latin public. If they make recommendations to me, the more I buy, the more I spend and the more they earn. And my little dog will be better taken care of too. (Original) Lo mejor. La mejor comida para mi perro. Solo quisiera que contrataran personal en español, para que puedan darme mejores recomendaciones al momento de ir, están perdiendo un dinero que pueden sacarle al público latino. Si me hacen recomendaciones, más compro, mas gasto y más ganan ellos. Y mi perrito estará mejor cuidado también.

(Translated by Google) The best. The best food for my dog. I just wish they would hire staff in Span... Show More

Sean Buckley
06-19-2024

Urban Pooch is an incredible place to bring your dog. They take such good care of our pup Eddie and we can’t imagine taking him anywhere else

Urban Pooch is an incredible place to bring your dog. They take such good care of our pup Eddie and ... Show More

Gianna Ehrenberg
12-14-2024

Was so nervous to bring my reactive 110 pound German Shepherd to his first ever grooming appointment. But Urban Pooch exceeded all my expectations. The staff were all so kind and caring, and took amazing care of my dog. Thank you to Rene for being so great with anxious pups (and owners ;) We will definitely be coming back!

Was so nervous to bring my reactive 110 pound German Shepherd to his first ever grooming appointment... Show More

Vera Kimmi
11-02-2024

They love dogs! been coming to urban pooch for 4+ years. Can only say great many things! Everyone who works there (they have pretty consistent staff with little to no turn over) simply obsessed with dogs. They greet and treat them with so much love! My Mooji runs in excitement when I say “let’s go to urban pooch”. We did day care, agility classes (at the other location), I buy food, supplements and treats at the Ravenswood store. Staff knows everything about the products and who loves what and open to engage in telling me more about the products etc. the team camaraderie is off the charts positive - clearly this is not just a work place. Highly recommend!

They love dogs! been coming to urban pooch for 4+ years. Can only say great many things! Everyone w... Show More

Celia Weyher
08-23-2024

Our pup loves going to daycare here! Pictured is a very sleepy Harley post playtime at Urban Pooch.

Our pup loves going to daycare here! Pictured is a very sleepy Harley post playtime at Urban Pooch.

Florencia Rullo
07-22-2024

We love our friends at Urban Pooch!! Lester has the best time at daycare. Recently he spent his first night and came back home happy and tired, which is all I need for my bull terrier! Thank you, Urban Pooch friends!

We love our friends at Urban Pooch!! Lester has the best time at daycare. Recently he spent his firs... Show More

Sarah Jamieson
06-14-2024

Urban Pooch is a home away from home for our pup Ralph. The staff is so caring and thoughtful- each dog and owner is known and loved- you really feel like you are a part of an extended neighborhood family. We are so happy to support a fantastic neighborhood small business

Urban Pooch is a home away from home for our pup Ralph. The staff is so caring and thoughtful- each... Show More

Blanca Chattin
12-12-2024

We are first-time pet owners, and the staff at Urban Pooch was very helpful with advice and tips to care for our puppy. Thank you

We are first-time pet owners, and the staff at Urban Pooch was very helpful with advice and tips to ... Show More

Paul Rogus
10-17-2024

Best in the business for everything canines! Dan and Ed truly speak their passion for animals through their wonderful and professional staff. If you have a pooch in Chicago, check them out for daycare, boarding, grooming, retail, and more! 5/5 recommend!

Best in the business for everything canines! Dan and Ed truly speak their passion for animals throug... Show More

Tyler Alexander
08-10-2024

The only place I trust to bring my dog!

The only place I trust to bring my dog!

Leah Bence
06-23-2024

Have a dog that thrives on social interactions? Going to daycare at Urban Pooch is a must! The staff are incredible: so friendly and knowledgeable and I completely trust them to ensure a safe and enjoyable experience. Love that they require the canine flu vaccine on top of standard vaccinations so I have peace of mind that Gus isn't at risk. Being able to board him in the same familiar environment that he knows and loves has been such a bonus and I love their curated selection of treats, toys and grooming essentials. This is a neighborhood gem and worth every penny for the convenience and welcoming atmosphere! (Don't forget to check out their training classes at their other location too!)

Have a dog that thrives on social interactions? Going to daycare at Urban Pooch is a must! The staff... Show More

kayla klobe
06-14-2024

My dog Phoebe has been going to daycare at urban pooch 2-3 times a week for the past few years. She could not be happier when she is there. She burst through the door with excitement to play with her friends. The staff is wonderful. Always accommodating and some of the friendliest people you will meet! Could not recommend this place more!

My dog Phoebe has been going to daycare at urban pooch 2-3 times a week for the past few years. She ... Show More

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