I'm overwhelmed with gratitude for all the groomers, owners and other wonderful 👏 team members who gave my elder dog such attentive service today.
Yesterday all afternoon I was frantic to find a last minute groomer for my thirteen year old Caucasian mountain dog. I had wanted someone local but not one single mobile spa or veterinarian clinic would help me or return my messages.
I went online and made a final effort and Tiffany answered the phone here and did her very best to rush my dog at the last minute by giving us an early morning appointment as a special kindness.
It's been a real nightmare trying to find a groomer who would accept an elderly dog with hip dysplasia. She's a large breed dog and I'm sure many people would be intimidated attempting to bathe and groom her; but the caring staff here at Urban Pooch took her on and gave her the 5 star 🌟 spa treatment.
When I picked up Mishka she looked beautiful and exceptionally happy. Sean told me my groomer was Kimber, who agreed to show up extra early to work just to accommodate Mishka this morning. Kimber took her time trimming my dog's overgrown nails and brushing out the undercoat to make her more comfortable for summer season. She even tied an adorable scarf around her neck and I could tell Mishka was proud of her new look.
Honestly everywhere we hiked today Mishka was the center of attention and extremely approachable. She looked incredibly beautiful and I just wish I had found this boutique spa sooner.
A huge thank you to all the thoughtful team members who made my dog feel like a Queen today and I'm grateful for the owners Ed Kaczmarek and Dan Gaughn for having such a lovely facility where all dogs are treated like their family members.
Urban Pooch was like a 2nd home to our dog for his entire 15 years. He loved the staff and they loved him. He enjoyed every visit and we always felt so confident that our baby was in good hands when we were away. Highly recommend!!!
Pepper loves going there for his "pedi". Andy is the best.
Great groomer! My Great Pyrenees always looks sharp after a visit.
About a month and a half ago we bought a rather expensive coat for our dog and within weeks the velcro stopped working. Due to past experiences I wasn't expecting much by calling Urban Pooch regarding the situation, however I was pleasantly surprised. Matt the retail manager was very kind and without question said to bring it in for an exchange. Although the manufacturers fault, this doesn't always happen with retailers so we are super appreciative and our pup as a new coat keeping him warm. Thanks Urban Pooch!