Pet Food and Supply Store in Chicago, IL

I love Urban Pooch staff - especially Playtime Express's Dog Mama extraordinaire Carmella. She lives on those pups like they are her own and is such a bright spot in the day if I can catch her at pick up or drop off. My 2 chocolates would follow her anywhere. A gem and UP is so lucky to have her. We’re lucky to have her.

Very friendly and caring staff. They go above and beyond to take good care of our dog

Great local shop. Nice product selection and very helpful.

Our pup Shay just finished the 4-week Puppy Paw Star Academy at Urban Pooch, and we couldn’t be happier with the experience. The difference in her is incredible — she’s more confident, listens better, plays nicely with other dogs, and just seems more calm and grounded overall. It honestly feels like we’re living with a whole new dog (in the best way). One of the things we really appreciated was how involved we got to be throughout the process. Every day, the trainers sent photos, videos, and a quick write-up on what Shay worked on and how she did. It gave us a clear picture of her progress and made it so much easier to reinforce the training at home. And any time we had questions or concerns — even small stuff — the team was super responsive, patient, and happy to talk things through. What really sets Urban Pooch apart is the people. Every single staff member we met was kind, knowledgeable, and clearly passionate about what they do. They took the time to get to know Shay and made her feel completely comfortable and cared for. She ran through the door every morning, tail wagging, and we never had a moment of hesitation leaving her there. Urban Pooch truly became a second home for her — and honestly, we’re going to miss the daily drop-offs. If you have a new puppy and you’re even thinking about training, don’t wait. This is absolutely the place to go. We’re so glad we did.

Was so nervous to bring my reactive 110 pound German Shepherd to his first ever grooming appointment. But Urban Pooch exceeded all my expectations. The staff were all so kind and caring, and took amazing care of my dog. Thank you to Rene for being so great with anxious pups (and owners ;) We will definitely be coming back!