Playtime Express in Chicago, IL

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Playtime Express Pickup and Drop-Off Service

Pick-Up and Drop-Off Seven Days a Week! We are excited to provide the Playtime Express, an added convenience for your busy lifestyle! We have customized our van with rubber-coated cages and comfy blankets to make the journey as pleasant – and as safe – as possible. Pooches ride in air conditioned comfort at all times.

  • Monday – Friday:  7:00 am – 6:00 pm
  • Saturday – Sunday: No service available on the weekends at this time
  • Reservations required – Please contact Carmellia Dockery, Playtime Express Manager at 773.413.8787 or


  • Purchase 1 ride or Purchase a 10-Pack or 20-Pack.
  • If you purchase 10 - Get 1 Ride FREE; Purchase 20 - Get 2 Rides FREE
  • $12 per direction within 1.5 miles of Urban Pooch (10 Pack @ $120 + 1 ride Free)
  • $15 per direction within 2.5 miles of Urban Pooch (10 Pack @ $150 + 1 ride Free)
  • $18 per direction within anything over 2.5 miles of Urban Pooch (10 Pack @180 + 1 Ride Free)

Prior to any and all interactions between clients and Urban Pooch Team Members, we ask that each satisfactorily complete the Urban Pooch COVID-19 Self-Screening Questionnaire below.  All Answers should be “NO” in order to interact safely.


A) There is a cancellation fee of $10.00 plus the trip cost if owners fail to cancel their Playtime Express ride 24 hours prior to the ride. We want to ensure every client has the opportunity to utilize the Playtime Express and last minute cancellations hinder operations.

B) There will be a $50.00 clean up fee if your pooch releases their bowels or urinates on the Playtime Express van. Urban Pooch suggests ensuring your pooch has the opportunity to use the bathroom before the Playtime Express arrives to pick your pooch up.

Playtime Express Form

Pick-Up & Drop-Off Parameters

  • South to Chicago River, but we do not cross
  • North to Evanston
  • East to the lake
  • West to Central Park

NOTE: All pooches must pass a socialization test to participate in daycare and boarding.

What Chicago Pet Parents Are Saying

We love all of our customers from Chicago local areas near us including Ravenswood, Lincoln Square, Uptown, Andersonville, West Ridge, Albany Park, Irving Park, North Center, Boystown, and more! 

Come visit us in Chicago, IL specializing in quality food, treats, fun toys, and supplies for cats and dogs.