Our pup Shay just finished the 4-week Puppy Paw Star Academy at Urban Pooch, and we couldn’t be happier with the experience. The difference in her is incredible — she’s more confident, listens better, plays nicely with other dogs, and just seems more calm and grounded overall. It honestly feels like we’re living with a whole new dog (in the best way).
One of the things we really appreciated was how involved we got to be throughout the process. Every day, the trainers sent photos, videos, and a quick write-up on what Shay worked on and how she did. It gave us a clear picture of her progress and made it so much easier to reinforce the training at home. And any time we had questions or concerns — even small stuff — the team was super responsive, patient, and happy to talk things through.
What really sets Urban Pooch apart is the people. Every single staff member we met was kind, knowledgeable, and clearly passionate about what they do. They took the time to get to know Shay and made her feel completely comfortable and cared for. She ran through the door every morning, tail wagging, and we never had a moment of hesitation leaving her there.
Urban Pooch truly became a second home for her — and honestly, we’re going to miss the daily drop-offs. If you have a new puppy and you’re even thinking about training, don’t wait. This is absolutely the place to go. We’re so glad we did.