The Daycare for Dogs Experience
VERY IMPORTANT - RESERVATIONS are required for Daycare. Please use your Urban Pooch PetExec App or click here to schedule.
For Urban Pooch Canine Life Center: If you need assistance, please call our Reservation Specialist, Kevin at 773-942-6445.
For Urban Pooch Training and Fitness Center: If you need assistance, please call our Welcome Ambassador at 773-961-8880 and Press 0.
For Daycare or Boarding at 4501 N Ravenswood Avenue, please call the Urban Pooch Canine Life Center at 773.942.6445 or email at Reservations@UrbanPooch.com or message us using the bubble in the lower right side of our website.
You can also socialize your pooch for enrichment daycare at the Urban Pooch Training and Fitness Center. Our newest 10,000 sq. foot facility at 5400 N Damen Avenue, which also includes a Fun outdoor space.
Pooches who socialize at our Damen location will be able to come to daycare only at 5400 N Damen, not at our Ravenswood location. The hours of daycare at Urban Pooch Training & Fitness Center will be 9:00 am – 5:00 pm, Monday – Friday. NO DAYCARE AT UPTFC ON SATURDAYS OR SUNDAY.
For Daycare at 5400 N Damen Avenue questions and to schedule a socialization appointment, call the Urban Pooch Training & Fitness Center at 773.961.8880 or email at info@urbanpoochtraining.com.
Daycare and Boarding Requirements
Urban Pooch believes all dogs have the right to a safe, healthy, and enjoyable environment. When your pooch comes to join us, we require the following to ensure the safety and health of your best friend(s): Before your dog can stay with us for daycare and/or boarding, s/he must be evaluated and socialized at least 24 hours prior. All dogs must attend daycare at least 2 times before s/he is eligible for an overnight stay. This allows your pooch to become more comfortable with Urban Pooch before staying for a longer period of time.
Socializations and evaluations take place throughout the week, by appointment only.
NOTE: If you’re interested in a specific BOARDING date – please mention it to our staff – so they can alert our team and we will advise what we can do to ensure your pooch can board. You can call us at (773) 942-6445. Please plan for 2 full hours for socialization based on the above times. There is a $40 fee for socialization – and you receive multiple retail coupons to use for future visits.
- For Boarding, if space/circumstances allow, dogs without prior reservations can be admitted for an overnight stay as a walk-in for an extra $12 walk-in Fee for the first night.
- Holiday Overnight boarding begins at $88 per night with a 1 night deposit required to book.** Daycare packages cannot be used toward boarding (lodging).
- Walks while your dog is boarding or in daycare: $7/walk or Discount Package 10 Walks = $63 (Buy 9, Get 1 Free)
- We require you to bag up food for your pooch by meal – e.g. breakfast, dinner – and label it, with your dogs name and breed, for an overnight stay. We would love for you to bag it, but if that’s not possible, we have to charge you $7/day for our staff to do it – as it is time consuming.
All Dogs Must Be:
- In Good Health
- Spayed or Neutered (puppies must be spayed/neutered by 6 months)
- At least 4 months old
- Proof of Vaccinations for Rabies, Distemper/DHLPP or Parvo, Bordetella, H3N2 Flu, and a fecal exam for parasites within the last 6 months. In Addition – as of December 1st, 2018, your dog must also have the Flu Vaccine. ***WE REQUIRE FECAL EXAMS EVERY 6 MONTHS
- Have a City of Chicago dog license if 4 months or older (Municipal Code 7-12-140) www.chicityclerk.com/licenses/dogs.html
- Dog must be at least 4-months old and in good health.
- Spayed or Neutered by 6-months of age (This rule applies to daycare ONLY. Neutering/spaying is not a requirement at any age for training classes)
- Have a City of Chicago Dog License (Municipal Code 7-12-140)
- Have a nylon collar with ID securely attached.
- Dog must have been in your care for at least 10-days prior to the day of your socialization appointment
- If your dog was adopted, they need to have been in your home for 2-weeks before attending daycare.
- Click here to view our vaccination requirements (Bordetella, Rabies, Distemper / Parvo, H3N2 Flu Vaccine, Clear fecal exam every 6 months)
Health Policy
Pooches attending daycare/boarding at Urban Pooch must be in good health and free of any communicable diseases. Pooches who have any challenges or difficulties with mobility will not be allowed into daycare/boarding due to the overall well being of the pooch. Mobility problems are generally caused by a root problem such as dysplasia, back problems, arthritis, or other internal issues like tumors/growths.
If you notice any of the following symptoms, DO NOT bring your pooch in for daycare/boarding.
Vomiting
Diarrhea
Gaging / Coughing
Sneezing
Mobility Challenges include:
- Difficulty standing up/getting up without assistance.
- Difficulty walking and keeping balance in a pack setting.
Wounds
Urban Pooch is an open pack setting and doesn’t have isolation areas to accommodate any pooches that can’t be in the general population due to health concerns. All pooches who attend daycare & boarding must be free of any and all wounds. This policy umbrellas all and any open wounds for safety purposes. If a pooch must wear any type of wraps/shirts/cones for any type of medical concern, Urban Pooch will not allow the pooch in for daycare/boarding.
- Cuts, Scratches, Fresh abrasions, Lacerations or any open wound
- Hot Spots
- Removed fatty lumps/growths/pimples/warts
- Stitches/sutures or Staples on the body or inside the mouth post-dental
- Any openings that were glued shut
All wounds must be completely healed, closed, and scabbed over to be allowed into daycare/boarding.
All pooches must be in good health and free of any communicable disease. If you notice any of the following symptoms, DO NOT bring your pooch in for daycare/boarding.
- Vomiting
- Diarrhea
- Gaging / Coughing
- Sneezing
Hours for Pick Up and Drop Off
You May Pick up or Drop off Your Dog Between the Hours Of:
Full-Day Daycare
- Monday through Friday, 7:00 AM to 6:00 PM
- Saturday, 8:00 AM to 6:00 PM
- Sunday, 9:00 AM to 5:00 PM
Drop-off and Pick-up Hours (NO drop-offs or pick-ups between 10:00 AM and 11:45 AM)
- Drop-off by 10:00 AM
- Pick-up after 3:00 PM
Morning Half-Day: 7:00 AM to 12:00 PM
- Drop off by 10:00 AM
- Pick up by 12:00 PM
- Drop off by 3:00 PM
- Pick up after 3:00 PM
- No drop-off or pick-ups between 10:00 AM and 11:45 AM
Late Night Pick-up is available 7 nights/week (with a few exceptions throughout the year).
- LATE NIGHT PICKUP for your convenience is priced as follows: Monday - Saturday: 6 PM - Midnight, Sunday 5 PM - Midnight; up to 3 hours: $30, Over 3 hours = $45.
- Arrangements must be made in advance and dog must be dropped off during normal hours of operation
- Prepayment is required for all Late Night Pick-ups
- If pooch does stay overnight, the standard boarding rate will apply.
When picking up Late Night, you may pick-up at our back door until Midnight. Call 312.810.9143 and our Counselors will bring your pooch to you. Please do not knock on the doors or windows, as it disturbs our neighbors.
NOTE: Boarding dogs picked-up after 11 am will be charged the Half-Day Daycare Rate.
** Urban Pooch Holidays – Christmas Eve and Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day Weekend, Fourth of July Weekend, Labor Day Weekend, Thanksgiving Weekend.
Enrichment Daycare is exclusively available at 5400 N Damen Avenue and is priced uniquely. Please click here for pricing and more details.
You may pick up or drop off your dog between the hours of:
Monday through Friday - 8:30 am - 5:30 pm
Saturday - NO DAYCARE
Sunday - NO DAYCARE
NOTE: No late-night pickup at this location, only available at 4501 N Ravenswood Ave.
** Urban Pooch Holidays – Christmas Eve and Christmas Day, New Year’s Eve, New Year’s Day, Memorial Day Weekend, Fourth of July Weekend, Labor Day Weekend, Thanksgiving Weekend.
2023 DAYCARE AT URBAN POOCH CANINE LIFE CENTER EFFECTIVE MARCH 1ST, 2023 FAQ
Frequently Asked Questions & Responses
Full-Day Daycare
• Monday through Friday, 7:00am to 6:00pm
• Saturday, 8:00am to 6:00pm
• Sunday, 9:00am to 5:00pm
• Drop-off and Pick-up Hours
• Drop-off by 10:00am
• Pick-up after 3:00pm
• No drop-offs or pick-ups between 10:00am and 11:45pm
Half-Day – Monday through Friday only
• Morning Half-Day: 7:00am to 12:00pm
• Drop-off by 10:00am
• Pick-up by 12:00pm
• Afternoon Half-Day: 1:00pm to 6:00pm
• Drop-off by 3:00pm
• Pick-up after 3:00pm
• No drop-offs or pick-ups between 10:00am and 11:45am
We strive to minimize the disruption in our play groups which happens when dogs come and go at random times throughout the day.
The Monthly Package you select depends on how often you want to bring your dog to Daycare each week. The more often your pup attends, the more you save on the daily rate.
| Full-Day Daycare | Rate |
| Full-Day Rate | $56 |
| 4-Day Package (1 day/week) | $212 / $53 per day |
| 8-Day Package (2 days/week) |
$416 / $52 per day |
| 12-Day Package (3 days/week) |
$612 / $51 per day |
| 16-Day Package (4 days/week) | $800 / $50 per day |
| 20-Day Package (5 days/week) | $980 / $49 per day |
| Half-Day Daycare | Rate |
| Half-Day Rate | $43 per half-day |
| 4-Day Package (1 day/week) | $160 / $40 per half-day |
| 8-Day Package (2 days/week) |
$312 / $39 per half-day |
| 12-Day Package (3 days/week) |
$456 / $38 per half-day |
| 16-Day Package (4 days/week) | $592 / $37 per half-day |
| 20-Day Package (5 days/week) | $720 / $36 per half-day |
The Monthly Packages are non-refundable and expire in 45 days. We will help you select the package that matches the number of days you plan to bring your dog each month.
• We will work with you to convert your current hourly package into a Half-Day or Full-Day package, based on the number of hours you have left and your personal preference.
• Your current package will still expire 90 days after the purchase date.
• Any packages purchased after February 15, 2023, will expire 45 days from the purchase date.
• Regular Attendance: When dogs attend Daycare regularly, they become comfortable with the surroundings and our team. Additionally, when dogs participate on the same days each week, they play with the same canine friends and focus on the fun experiences rather than being distracted by newcomers in the group.
• Random Attendance: When dogs attend Daycare on random days, we spend lots of additional time helping them reacclimate to the surroundings, our team, and most importantly, to the dogs in the group who already know each other well. The best example we can give you is to think of a child being the new kid at school every time they attend.
We designed our packages to reward regular attendance, since that helps dogs establish a routine and helps us maintain the safest playgroups.
• Introducing a new dog to an established group causes a lot of excitement and can be disruptive, so we spend extra time and often add additional staff when introducing a dog who doesn’t attend regularly.
• The higher daily rate helps offset the extra time and expense of ensuring the health and safety of each dog with us.
• Dogs thrive when they are kept on a routine at home, and the same applies when they attend Daycare.
• Reservations allow us to schedule the number of team members required to maintain the safest staff-to-pet ratio each day.
• We would hate for you to arrive for Daycare and discover that we have already reached our limit of dogs based on the number of staff who are working that day.
Yes - we are continuing to offer LATE NIGHT PICKUP for your convenience and our pricing is as follows:
Monday - Saturday: 6 pm - 12 Midnight
Sunday: 5 pm - 12 Midnight
Up to 3 Hours = $30
Over 3 Hours = $45
• When you purchase your monthly package, we recommend you make reservations for the month. This way you are guaranteed a spot on the days you prefer.
• If you don’t need one of the days you’ve reserved, then you can call us within 24-hours so we can help you reserve a different day, as long as we have space on the day you prefer.
• If you can’t make it on a day you have reserved, we ask that you give us 24-hours’ notice to avoid forfeiting that day from your package or your pre-payment for the day.
• If you give us advance notice, we are more than happy to work with your schedule based on our availability.
• Our daycare team is trained in dog body language and dog behavior. Dogs tell us how they feel by the way they stand, hold their ears, tails, mouths, and eyes. Our team is constantly assessing each dog’s body language and behavior to ensure they play safely, and that each dog is happy in the Daycare environment.
• If we see any sign of a dog becoming overly excited or irritated, we take steps to diffuse the situation before it becomes a safety issue, which is why we have such an excellent safety record.
Communication is key as we partner with you in the lifetime care of your pets. If you have additional questions, please use the link below to schedule a call with a member of our leadership team.
2023 BOARDING (LODGING) AT URBAN POOCH CANINE LIFE CENTER
EFFECTIVE MARCH 1ST, 2023
FREQUENTLY ASKED QUESTIONS & RESPONSES
Drop-Off = all day, at least 1 hour before closing.
Pick-Up by 11 am. If after 11 am - you will be charged for a Half-Day of Daycare.
Boarding Deposit Required = 1 Day Fee
Cancellation Policy - 24 hours prior to scheduled reservation
Holiday Boarding Deposit = 1 Day Fee
Cancellation Policy for Holiday = 5 days prior to Reservation
Pampered Pooch - $98
• Overnight Social Sleepover
• All-Day Social Play
• Bedtime Story and Cuddle Time
• Daily Wellness Check
• Bedtime Snack
• Woof Mail Mid-Visit Photo Update
Happy Pooch - $88
• Overnight Social Sleepover
• All-Day Social Play
• Cuddle Time
• Daily Wellness Check
• Bedtime Snack
Urban Pooch - $78
• Overnight Social Sleepover
• All-Day Social Play
• Daily Wellness Check
Urban Puppy - $88
• Overnight Social Sleepover
• All-Day Social Play
• Puppy Socialization Sessions (2)
• Private Cuddle Time
• Daily Wellness Check
• Puzzle Treat (Kong or Lick Mat)
• Woof Mail Mid-Visit Photo Update
What Our Customers Say
